ABOUT US: Walker Consulting LLC - helping you gain and retain key customers while improving sales and profitability. The principles behind growing profits are based on the ability to leverage a company’s capabilities to identify the “right customers" and then to provide them lasting value. Many companies do not take the time to understand which customers are “right" for their business and invest countless resources in customer relationships that actually erode profits. Investing in building and broadening relationships with your existing and new “right" customers will pay great long term dividends. Customer Centric Concepts (CCC) provides the methodology that will enable any company enhance and expand current and new relationships with the “right" customers.   Many great sales methods focus on closing the order. Recognizing that key, long term customers are a company’s most valuable asset, Walker Consulting LLC works with you to incorporate a defined process, Customer Centric Concepts, with your current sales method that enables the development of long term, loyal customers. These are the customers that provide the required, profitable foundation for your business. Moving customers from satisfied to loyal opens untapped opportunities for: Added sales Improved profitability Increased operational leverage New product and service development Roger L. Walker Principal for Walker Consulting LLC Roger Walker has over 35 years of experience working with companies ranging from small independently owned businesses to Fortune 500 corporations, helping them grow revenue via new strategic customer programs and new markets. Summary of Experience: Roger’s experience working with companies includes:   Increasing sales growth at a Compound Annual Growth Rate of 25% per year and greater. Establishing programs that earn from 50 – 100% share of key customers’ business. Achieving high levels of customer satisfaction that lead to a “loyal" relationship and stands the test of competitive encroachment. Resolving problems with/for key customers. Developing focused programs, e.g. National Accounts, Global Accounts, Strategic Accounts, and Vertical Markets to incrementally grow market share. Creating a global presence by implementing sales efforts developed in North America into other parts of the world. Recognized as a speaker, trainer and meeting facilitator.   Success Highlights:   Double digit sales growth - led the team that developed a new program and grew sales to National & Global Account customers from $30 MM to $300 MM in a ten-year period, while consistently reducing the organization’s “Operating Expense to Sales" ratio. Developed new sales efforts – initiated, developed and implemented a new “Strategic Accounts" program that is responsible for incremental sales in $100’s of millions. Customer Centric – pioneered the development of a world class process (Customer Centric Concepts) that maximizes value to the customer, resulting in increased sales and customer loyalty. Training - directed the team that developed training of “Customer Centric Concepts (CCC)" for new and existing sales executives and managers. The training was supported by a “CCC Toolbox" which provided all supporting materials required to utilize the “CCC" process. Customer data mining - implemented a customer “Dashboard" that facilitates the documentation of customers’ total purchasing potential and summarizes key aspects of the current relationship. This information becomes the basis for the creation of a focused customer development plan, all on only 2 – 3 pages. e-Business – identified the need and supported the team that developed an e-Business asset management tool which provided significant value to the customer and increased the alliance between the supplier and the customer. Customer satisfaction/ loyalty – implemented new programs to measure customer satisfaction and implemented methods to grow relationships with key customers to loyal from satisfied.   To view a recent article written by Roger Walker for Business First, utlize the link below: "A perspective shift can improve profit" http://www.bizjournals.com/columbus/stories/2005/12/19/smallb3.html Contact: Walker Consulting LLC 614.519.5412 info@WalkerConsultingLLC.com