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Additional Offerings:
Walker Consulting LLC brings over 35 years of proven executive level selling experience, negotiating skills, and long term customer relationship building to your company.
Walker Consulting LLC has the flexibility to work with you in many ways, including but not limited to the following areas:(Click on an area for more information)
Problem Resolution with key or difficult customers/situations diffusing volatile issues can be turned into an opportunity to take your relationship with the customer to the next level, if you are willing to participate with the customer’s needs in mind. The use of a neutral, third party often increases the prospect of satisfactory resolution.
Acquisition of New Key Customers
The use of Customer Centric Concepts not only works well with key existing customers, but proves to be an excellent methodology to differentiate your company from a current supplier so you may achieve one of the most difficult accomplishments, attracting a client from a competitor with whom the client is satisfied.
Development or improvement of special Customer Focused Sales Initiatives:
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National Account & Global Account Initiatives developing services that address the critical requirements for clients, who have centralized decision making capabilities. These customers conduct business in numerous locations around the nation or around the world. These services include providing, national/global consistency through local support; timely and consistent coordination of customer requirements and sensitivity to adjustments that are required to conduct business in varying locations to name a few.
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Strategic Account Initiative developing support services for clients with complex organization and a decentralized decision making process. The ability to organize a cohesive team to provide these customers with improved communication and consistent application of solutions to meet their needs is a strategic advantage. |
Development of Market Focused Sales Initiatives:
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Vertical Market Initiative organizing to address specific markets, for which the identified needs aligns will with your product and service strengths, enables you to leverage your organization’s capabilities and maximize your sales and profits.
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Federal Government Initiative better understanding the process of how and why to work with the Federal Government, utilizing Customer Centric Concepts, will unlock substantial opportunities that can be negotiated outside of the price focused plan and spec approach to buying and selling. |
Expanding sales through the implementation of an e-Business capability
while face-to-face relationships are a requirement for the development of long term, mutually beneficial relationships, being easy to do business with, for all areas of the customer’s organization, can cement your company as the preferred" supplier. First to market with e-Business services is a critical advantage.
Facilitation
utilizing a third party for brainstorming sessions to resolve internal issues or create new direction can encourage open communication and a valuable flow of ideas on numerous topics:
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Success measures |
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Re-evaluating current sales processes |
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Sales Incentives |
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Customer focus groups |
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Evaluating or teiring your customer asset base |
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Developing customer plans |
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Documenting customer relationship quality |
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and others
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Ongoing education and support
- for the application of Customer Centric Concepts for existing and new employees.
Improving company teamwork and communications
- with key, customer touching departments, i.e. sales, marketing, product development, product support, customer service focused on the same customer/market requirements identified via Customer Centric Communications:
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Customer plan development |
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Customer focus groups |
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Customer surveys |
An experienced speaker -
Roger has extensive experience addressing groups as a workshop leader, a keynote speaker and to conduct training sessions. His audiences have ranged from small groups to several hundreds, from sales professionals to executives. See the "Speaking Engagements" page for more information and testimonials.
Contact:
Walker Consulting LLC
614.519.5412
info@WalkerConsultingLLC.com
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National / Global Account Programs